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---------------------------------------------------------------------~-> MT India Digest - http://groups.yahoo.com/group/MTID *Many are taught, few are educated.* ============================================
Published by:
MT India www.MTIndia.org Moderated by:
Amit Chatterjee, SM
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..................................................
Nov 16, 2002 Digest #091
.................................................. Job Center: FREE SERVICE for Job Seekers! The Job Section in the Classifieds has been taken down. Please use
the Job Center:
http://www.mtindia.org/JobCenter/default.cfm .....IN THIS DIGEST..... =============NEW=============== -=Sohonet and others=- ~Rhona P.A. Pereira
"Is this a trustworthy organisation?" ~Jayant
"I know 50 people who are cheated by Sohonet" ~Vall
"DHS Infosystems, in Mumbai" -=Save the ITES industry!=- ~Sibtain Zaheer
"the basic problems with which India is inflicted may cause a
setback to the industry" -=Call Centers!=- ~Sunaina
"If you thought call centers are fun - think again!" ===========CONTINUING============ -=Future of MT=- ~Bipin Sharma
"HeartlandDelhi woes!" =============NEW=============== From: Rhona P.A. Pereira <
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Subject: Sohonetindia Dear Amit & MTIDers, Recently, here was an advt. in the newspaper for
www.sohonetindia.com for transcription work from home. Is this a trustworthy organisation? Does anyone know? Yours sincerely, Rhona P.A. Pereira
Comment?
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[MODERATOR COMMENT] Rhona, I suggest you read the answers given by Jayant below. Amit ++++ new post - same topic ++++ From: Jayant <
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Subject: Sohonetindia Dear Amit, This refers to our email communication regarding Sohonetindia. 1. Your professional background I have worked in FMCG Company for 17 years in the upper management
level. Now since last 3 years I am in the field of computer
training for kids of age (4 to 14 ) at Jalgaon. We provide the
latest computer education pertaining the multimedia &
Web designing to prepare kids for facing the challenges of
tomorrow. 2. What made you take this decision of partnering with Sohonetindia
(brief promises, assurances, proposal forwarded to you by them to
help you take a decision). I saw the advertisement of Sohonetindia in Times of India nearly
1.5 years back (March 2001 to be precise).I responded them by
sending a DD of Rs.500 & requested for offering me the work at home
jobs like Data conversion, Portal Support, Medical Transcription
etc. I received a Project Plan from Sohonetindia about their activities
regarding home employment with a data sheet form. Sohonetindia is
the group unit of ORBIT INFOCOM LIMITED. This project plan carries
photographs of the Managing Director Mr.S.G.P.Raj, with eminent
political personalities, Government letters to Orbit Infocom for
computerisation of State Acts etc. I filled up the Data sheet form & selected the option of becoming
co-ordinator. The condition for becoming the co-ordinator is to
make 50 RBA's (Resident Business Associates) or members who will
pay Rs.500 each to Sohonetindia. 3. Your obligations to the contract. Sohonet India assured me that if I make 50 members, they will send
the bulk work to me as a coordinator which I have to get it done
through the RBA's. According to that, I took the sincere efforts by
preparing the presentations, showing the web sites to the members &
made 50 members who paid Rs.500 X 50 = Rs.25, 000 to Sohonet India. I have records of the members still with me with the DD Nos. drawn
in favor of Sohonet India. 4. Any disputes from either sides on quality of work, delivery of
work (both from sohonetindia and yours)any other grey area which
wasn't mentioned in the contract and was communicated to you later. The Data conversion work was never given to any of the members in
our area. All the time the web site posted the message that till
the time Data conversion work is made available, the members can
take up QBANK survey work.(Immediate revenue opportunity) This is another example of fooling people. When I opted for this
work, I was told that Sohonet would send 500-survey form, which I
have to fill it up & then with the help of software (to be given
free form Sohonet) the information in survey form needs to be
digitised. I received only 229 forms instead of 500. When followed up for rest of the form, there was no response for
one month. Subsequently the web announcement was that RBA's should print the
forms on their own & Sohonetindia will compensate the expenditure. Naturally, I did not get any further because of earlier ill
experience. The 229 forms are still lying with me duly filled. Again there was announcement saying that unless 700 forms are
filled up , one should not ask for software. This reveals the changing strategies & inconsistency. 5. How was the handling of the grievance from Sohonetindia. In your
opinion: What should they/ or any other company outsourcing work,
improve on to ensure better satisfaction of the franchisee. First of all , Sohonet has never made any person accountable where
we can address the communication. The communication email ID was
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.But there were never any responses to the
queries asked unless stressed for minimum 5 to 6 times. The replies
were never to the point. Only the work assurances were given but no physical work was given
any time to any of the RBAs I know. However the web site posted
photographs of happy people from Banglore, Mumbai without any
reference email Ids for cross checking. Meanwhile when I took up strongly with Mr.S.G. P. Raj of Orbit
Infocom, he said he will come back & subsequently he never came
back. Suddenly, my access to the web site was denied for the reason that
"As a co-ordinator I have not made 50 RBAs & hence the access is
denied" Luckily in one of the Sohonet Communication, they had
informed me that since I have given 50 RBAs, they have appointed me
as Co-Ordinator. When I gave this reference to them. they allowed
me to access the web site. Meanwhile the data conversion work issue had crossed my
registration number & I had to wait for the next cycle for getting
the work. I do not know if anyone has really received the work from them.
Around June 2002, they started online query replies. When I
communicated with them through online queries, they insisted for
waiting till the time my registration number is scheduled for
issuing the work. Till date I have not received any work after waiting for 1.5 years. 6. Did you loose money with them? Yes, Sohonet had promised to return the Rs.500 if I give them 10
members. But even after giving 50 members, Rs.500 was never
returned to me. However I was sent a small gift of a clock mounted
on a CD. I feel sorry for the 50 people who paid Rs.500 to Sohonet because
of my counseling Hence collectively 51 people of Jalgaon lost
Rs.25, 500 because of Sohonet India. 7. What made you quit the partnership / franchisee of Sohonetindia. Sohonet India team does not act as per their commitments. They keep
on changing the promises, schemes for their own benefit. Hence
there is no point in wasting time, efforts & money. Meanwhile the joining fees were raised from Rs.500 to Rs.6000.So in
order to get the work I am now supposed to pay the difference
amount of Rs.5500. Taking into account the earlier experience, I can not even think of
paying this amount to Sohonet India. 8. Why will you not recommend anyone to work with them. Four reasons; - I know 50 people who are cheated by Sohonet.
- There is no Quality working & honoring of commitments.
- There is no consistency in any of their approaches.
- Lack of long term vision. PS: Some days ago, there was advertisement of Sohonetindia in the
leading newspaper Times of India on the first page for inviting
people for dealership. MAY GOD SAVE THOSE POOR SOULS WHO RESPOND. Jayant
Comment?
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++++ new post - same topic ++++ From: Vall <
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>
Subject: Clarification regarding homebased org Hi all! I'm thinking of starting home-based transcription and got myself in
touch with an organization, DHS Infosystems, in Mumbai. Just want
to know more about the organization in terms of payment schedules
and promising work returns. Thank you. Vall
Comment?
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++++ new post - different topic ++++ From: Sibtain Zaheer <
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>
Subject: Save the ITES industry ! Hello ITenablers, ITES sector has seen a phenomenal growth and has opened up
tremendous career opportunities for the educated indian youth and
business opportunites for the business houses and new economy
companies. However, the call center industry is saddled with lot of
misconceptions & hype. The same happened with Dot Com and Medical Transcription boom
earlier. Everyone from the business giants to the local grocery
store man was running for a slice. Fancy job profiles and fat pay
packets were all for grabs. But it was shortlived and the shakeout
happened and everything went off in the air. Since last 2 years, India is successful in diverting lot of call
centre & BPO traffic from traditional strongholds of US, UK,
Australia, Philipines etc. but the basic problems with which India
is inflicted may cause a setback to the industry. In this direction (to avoid the ITES bubble from bursting),
ITenablers is doing a comprehensive research on the issues that may
cause serious setback to the industry. In my personal opinion, the following factors may go against the
ITES industry ! 1. Babu-dom : NASSCOM has urged the Indian Department of Telecoms
to review licensing procedures in order to remove 'procedural
bottlenecks' - it seems that "The licensing conditions for call
centres are being compared to countries such as the Philippines,"
said Kiran Karnik, President of NASSCOM. "India ranks above the
Philippines in terms of manpower availability. However, telecom
links and licensing requirements for call centres can be a
stumbling block for proposed investment in India." Approval for setting up call centres should not be customer-
specific because each time an outsourcing call centre wins
a new client it is required to approach the Department of Telecoms
for approval to connect. Instead the licence for connectivity
should be specific to a place of presence, or installed capacity at
the place of termination. 2. English language skills : While English is extensively used in
India, it is an acquired language, which we learn in the classroom.
So, we tend to use the phonetic patterns of our mother tongue or
regional language when we speak English. The English spoken by
Indians is a very heavy dialect and on top of that the regional
accent like south indian, punjabi, bengali etc. 3. Unreliable Electricity infrastructure : 4-5 blacouts in a day
is common in metros like delhi etc. 4. Unprofessional management: Add to this a lack of a ITES
Industry and very few people with ITES experience which
makes it very hard to recruit ITES professionals with a
proven track record. Your views are very important and all the members are requested to
raise any major or minor point to save the IT enabled services
industry. Regards Sibtain Zaheer
Moderator
IT enablers <
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Comment?
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++++ new post - different topic ++++ From: Sunaina Chakraborty <
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Subject: Call Centers Hi all, These are actually what you receive at call centers. It might not
be funny at 3 am:(
--------------------------------------
To: Samsung Electronics Caller: "Can you give me the telephone number for Jack?".
Operator: "I'm sorry, sir, I don't understand who you are talking
about".
Caller: "On page 1, section 5, of the user guide it clearly states
that I need to unplug the fax machine from the AC wall socket and
telephone Jack before cleaning. Now, can you give me the number for
Jack?".
Operator: "I think you mean the telephone point on the wall". ------------------------------------------------------------------- Caller (enquiring about legal requirements while travelling in
France): "If I register my car in France, do I have to change the steering
wheel to the other side of the car?". (What about the pedals???) ------------------------------------------------------------------- Directory Enquiries Caller: "I'd like the number of the Argoed Fish Bar in Cardiff,
please".
Operator: "I'm sorry, there's no listing. Is the spelling
correct?".
Caller: "Well, it used to be called the Bargoed Fish Bar but the
B'fell off". ------------------------------------------------------------------- Then there was the caller who asked for a knitwear company in
Woven.
Operator: "Woven? Are you sure?".
Caller: "Yes. That's what it says on the label - Woven in
Scotland". ------------------------------------------------------------------- On another occasion, a man making heavy breathing sounds from a
phone box told a worried operator: "I haven't got a pen, so I'm
steaming up the window to write the number on". -------------------------------------------------------------------
Computer Capers
Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up until
this point?".
Customer: "Sure. You told me to write 'click' and I wrote 'click'".
Tech Support: "OK. In the bottom left hand side of the screen, can
you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?" ------------------------------------------------------------------- Caller: "I deleted a file from my PC last week and I have just
realised that I need it. If I turn my system clock back two weeks
will I have my file back again?"
------------------------------------------------------------------- British Rail
Customer: "How much does it cost to Bath on the train?".
Operator: "If you can get your feet in the sink, then it's free". ------------------------------------------------------------------- Customer: "I've been ringing 0700 2300 for two days and can't get
through to enquiries, can you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours". ------------------------------------------------------------------ Sleep well:) Sunaina Chakraborty
Comment?
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===========CONTINUING============ From: Bipin Sharma <
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Subject: Future of MT Hi all, I want to know if anyone's there from HeartlandDelhi. I have worked
there for 3 years and my woes and worries are very much similar to
that of my friends. I also want to know if there is someone who is doing online
transcription. Please do contact me or mail me. Bipin Sharma
HeartlandDelhi
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