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MTIndia Digest #067 PDF Print E-mail
Wednesday, 30 May 2001

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MT India Digest
Moderated Discussion List
"Effective MT Forum"
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                   Published by:
MT India                                  www.MTIndia.org

                  Moderated by:
Amit Chatterjee,SM                 This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

..................................................
May 31, 2001     Digest #067
..................................................

.....IN THIS DIGEST.....

==============NEW================

-=MT in Pakistan=-

   ~Salim Kasam
"trying to obtain training but qualified trainers are
unreachable"

   ~Yasir Ashraf
"high time an alliance should be started between the nascent
Pakistani MT Industry with the established Indian Industry"

===========CONTINUING============

-=IAMT=-

   ~Ann C. Barton, CMT
"after a bumpy start, the concept of IAMT is taking hold"

   ~Rukmani Raghavan
"I had mooted this idea  practically from day one - but only now
do I see some people expressing keen interest in this idea."

   ~Anurag Bansal
"Nobody is ready to say that it is incoceivable to guarantee a
job but good training can be provided."

   ~Suresh F
"Let us grow up and behave like a band of professionals we are
supposed to be, rather than a bunch of folks who will just crib."

   ~Anurag Bansal
"I feel today in India we just resist anything that is
organized."

   ~Anil Sharma
"A mere policing body that certifies and keeps check etc. cannot
really be the answer for the problems that are currently plaguing
the business."

=============== BILLBOARD ==============

-=Voice Recognition software at AOL=-

   ~Neetin

   ~Pallavi Vankhede

-=Billing & Coding=-

   ~Rachel Devanesan

   ~Christopher Samuel

===================NEW==========================

From: Salim Kasam < This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >
Subject: Need your assistance

Dear Amit,

Greetings

The writer is based in Pakistan hopes this email reaches you in
the best of spirits.

For the last six months, suddenly a wave of MT training has taken
the Karachi city by surprise. The MT training business is still
in the infancy stage. I have been trying to obtain training but
qualified trainers are unreachable and training is offered at
exorbitant cost without guarantee. I would be grateful if you
could assist me in obtaining training.

I have 9 years of secretarial experience, am familiar with word
processing and have a reasonable command over English language.
But, lack in medical background, which is zero. I am particularly
concerned about medical terminology and American accent.

I hope you will be able to assist me in establishing a career in
these turbulent times.

Thank you for your help with this matter and I hope to receive a
favorable response.

Salim Kasam

P.S.: I am a former Bombayite, now settled in Karachi!

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++++ new post - same topic ++++

From: Yasir Ashraf < This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >
Subject: Message from Karachi

Dear Major Sahib,

My name is Yasir Khan and I represent a Karachi-based outsourced
e-Support company called Soliware Associates. One of the
outsourcing services that we provide is Medical Transcription.

I have been a subscriber to your very informative MT Times
newsletter for the past one year or so. I don't know Sir whether
you agree or not but there are too many similarities between
India and Pakistan, specially when it comes to surviving as
entrepreneurs. Both sides of the border suffer from sudden power
failures, high telecom costs and lethargic policy makers to name
a few of the ills plaguing us. It is indeed a miracle that the
IT-enabled industry sector has grown so much despite these
problems. Much credit goes to the commitment from overseas
Indians and Pakistanis who believe in the potential of their
respective countries and continue to invest both in technology as
well as people. By nature I am an optimist and genuinely believe
that the sub-continent will definitely emerge as an IT  force to
reckon with.

Carrying this further, I had been thinking that it is high time a
formal (or informal) alliance should be started between the
nascent Pakistani MT industry with the established Indian
industry. You probably already know that inspite of political
tensions, there is  cooperation, specially in textile and sugar,
between our countries. For starters, if I may suggest so, we
could establish an Internet-based  business exchange whereby
outsourcing contracts can be  directly exchanged between the
companies of the two countries. MT Times does carry a
comprehensive Classified Section which also has offers from
Pakistani MT companies but this needs to be accelerated since the
no. of Pakistani MT companies has risen and many of them are
being pinched by middlemen (we are a prime example!).

Of course, these are just preliminary ideas. I would appreciate
it very much if you you could provide your valuable suggestions.

And last but definitely not least, many thanks for your time.

With best regards.

Yasir A. Khan
General Manager - Business Development
Soliware Associates
www.soliware.com

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================CONTINUING=======================

From: Ann C. Barton < This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >
Subject: Congratulations

It seems that after a bumpy start, the concept of IAMT is taking
hold. Congratulations to you all, especially Dr. Chatterjee, for
your persistence and diligence. With the interest in
standards-setting for training programs, etc., that I have been
seeing at this web site, I think you have made a fortuitous
beginning in deciding to form an organization which can formulate
those standards in India, IAMT.

Ann C. Barton, CMT

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++++ new post - same topic ++++

From: Rukmani Raghavan < This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >
Subject: In pursuance of IAMT

Hi Amit and all!

I somehow seemed to have missed reading the issue where this idea
of Rs.500/- contribution towards setting up  IAMT  was mooted.
Five hundred rupees in itself should not pose a great problem for
those of us who are truly interested in promoting quality
transcription , but the question is "will it be a viable and
purposeful site." Without wanting to make a doomsday prediction I
am not too confident  how many MT Companies and others who wish
to join in this effort are going to display  total seriousness
and wholehearted committment when it comes to the crunch.

Through sheer experience I have found that ideas are often very
well conceived but rarely  implemented with any degree of
sincerity.esp. when people have vested interests. Of course I
would loved to be proved wrong on this one but the question is
"will I be proved wrong"?

Anyone who has gone through archives can testify to the fact that
I had mooted this idea  practically from day one - about having a
sound regulating body, be it  on governmental guidelines, AAMT
guidelines, our own guidelines, or a happy admixture of all
three, but only now do I see some people expressing keen interest
in this idea.

Several months ago when I presented a comprehensive training
program to " an honest and committed company"( incidentally with
'infosys' appended to his company's name- everyone wants to ride
piggy back on Narayanmurthy's success story but with none of his
value systems!) all I received was an effusive 'thanks' but no
implementation My disappointment however lies in the fact that it
was this company that doggedly pursued me and said it had been
"impressed with your ideas of honesty and integrity" and wished
to use my good offices to train MTs the right way. Another
detailed report on how an MT unit should be set up but of course
with special emphasis on following ethical standards received
the same response from another company. Mediocrity and fraud seem
to be unifying factors - from Delhi to Kerala and from Gujarat to
West Bengal.

However this is not to suggest that there aren't some people
doing a good job out there but my own experience and that of many
seems to indicate that such companies are few and far between. I
shudder when I read the ads for MT training and jobs in almost
all national English language newspapers (whether its Mumbai,
Pune, Hyderabad, Delhi or Chennai ). One Pune based company has
this to say in its ad "Make lakhs of dollars through MT, just
sitting at home"!! Another with the usual dishonest claim of
"100% placement assured" and a third with promises of sending
"trained MTs abroad"! To me this is scary, to say the least.

A group of young girls and boys from Chennai, a few from Northern
India and some from Karnataka, are so disgusted with the way they
were fleeced by their respective MT companies and then
unceremoniously thrown out that they have vowed never to think or
speak of MT again!

Before we decide on anything my own suggestions would be that
besides the omnipresent "profit motive" (we all know that
everyone has to put bread and butter on the table) we have to lay
emphasis on quality, not just on the transcription front but of
employee wages, welfare and build Medical transciption on a sound
foundation of good business values. Ideas have to be sometimes
modifed to suit Indian standards but good clean old fashioned
values remain universal and should not be sacrificed on the altar
of profits - not for any reason.

Rukmani Raghavan

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++++ new post - same topic ++++

From: Anurag Bansal < This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >
Subject: Congrats

Dear S.A.Ferozie,

It really was heartening to read your views in the MT India
Digest.

I myself am a supervisor in a medical transcription production
house in Delhi.  It really was very nice to read that you feel
that u would be able to do justice only if u have both training
as well as production.

Sir, the problem today in the industry is that the people
basically have come who do not wish to start production at all
and just want easy money by starting the training institutes
which is really harming the industry by just luring the students
that they would be providing them fancy jobs as they are trained
as their production house would be coming up shortly as their
training ends. The practice has led to a situation where MT
industry has started to get a bad name.  Nobody is ready to say
that it is incoceivable to guarantee a job but good training can
be provided.  Sir, your push for an organization is really
heartening and nice to feel.

I really appreciate your suggestions and attitude towards the
business ethics. I hope to get a reply from your side where we
can push for cleaning up of the industry.

Thanks

Anurag Bansal
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++++ new post - same topic ++++

From: Suresh F < This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >
Subject: Medical Transcription in India

Hi MTIDers!

It is good that we have this forum for medical transcriptionists
in India.  As things stand now, it is a touch and go scenario for
anyone looking to change jobs, no matter what the reason be.  The
primary factors for that, needless to say, are 1.  Whether the
new company has jobs to be executed and 2. Will they pay on time.

While the number of fly-by-night operators is presumably on the
decline, there are still adequate openings in  established
companies.  I for one think that if anyone is in a company that
does meet the above criteria, should make it known in a forum.
Opening the forum to negative remarks leaves it open to misuse by
anyone with a grudge and perhaps would not be a very good idea.

A lot has been said about the training being imparted by
institutes and cutting short the training schedule for whatever
reasons.  I am fully in agreement that there are innumerable
training establishments that are neither in a position to
effectively train or are there to make a quick buck.  That is
just one side of the coin.  Yes, selection is done randomly and
is open to whoever is prepared to pay the fees - but then there
is another aspect to look at.  Hard as it may be, one still has
the option of cutting ones losses and pulling out rather than
sticking around when you know that the course is leading nowhere.
It is my own personal experience, and I must admit that the
training we received wasa undoubtedly excellent, where we had any
number of people who even after 3 months were not making the
grade, thoretically or practically.  In a 6 month course if you
are nowhere close to the grade in both, then I feel it is time to
sit and take a look on whether you'd rather get your moneys worth
by attending the full training and hope to get selected
somewhere, or whether one should pull out and perhaps find a job
in a field one is better suited to.  If at this stage you cannot
see clearly, or do not want to see clearly, that you are not
"cut-out" for this profession, then you really cannot blame the
institute- they share part of the blame.

Let us grow up and behave like a band of professionals we are
supposed to be, rather than a bunch of folks who will just crib.
What we have is a fantastic industry to make a mark in.  This is
no place for those who are not constantly up to date, as you are
evealuated with every job you do.  Do it well, and I am sure that
the scope for growth, hiccups and all , is excellent.

Suresh F.

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++++ new post - same topic ++++

From: Anurag Bansal< This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >
Subject: IAMT

Respected Stella Olson:

It was really great to read your article in MT India Digest#65
regarding the scope of MT industry in India as well as the role
of money in formation of some association like that of AAMT.

It would be foolish to say that money is the prohibiting factor.
I feel today in India we just resist anything that is organized.

One great thing about your article was that Rome was not built in
a day. It took years and the Indian Medical Transcription
Industry needs to learn that. No industry should be hoped to grow
by more than 40% to 50%. The industry sustainable growth is very
important. Today we in India are just feeling that nothing much
is happening on the MT front or that the amount of work that
should have come has not come. But I strongly feel that India has
a very good future in the services sector such as MT and if
handled properly India can do very well in this sector very well
in the coming 5-10 years and be an important provider in the US
healthcare department.

I on the part of Indian MT fraternity am really grateful to you
for extending your support for the pursual of the association.

Another important factor is that we must not ever think of
forming an association as big or as professional overnight as
AAMT is, but a continued support from your side would be a very
big plus.

Thanks with regards,

Anurag Bansal
(Supervisor Operations)
(Cyberdox)

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++++ new post - same topic ++++

From: Anil Sharma < This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >
Subject: Re: MTIndia Digest #066

Dear Amit,

I said yes to your idea of an IAMT. But then reading the
subsequent messages I find that there is a lot of confusion. I am
a journalist who ventured into this business. The last 18 months
have been a tough learning curve. I have come across a large
number of people in this business, but I have not met the people
who are really earning dollars by actually transcribing lines.

There are any number of consultants who are willing to make tall
promises, but they seldom deliver. While there may be a problem
with fly by night training institutes, it has to be appreciated
that these have been essentially kick-started by these
consultants. The people behind these institutes are certainly
fired by the idea to make a quick-buck, but then by their very
nature they have a short life.

To my mind, if the MT business/activity has to sustain in india,
then there is a need for an international marketing support for
this business. A mere policing body that certifies and keeps
check etc. cannot really be the answer for the problems that are
currently plaguing the business.

Anil Sharma

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=============== BILLBOARD ==============

From: Neetin < This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >
Subject: Information regarding Point &Speak Software by AOL

Respected Sir,

I would like to know about a software named "Point &Speak" by the
company "America On Line".

It has a speed of 160 wpm which is a faster speed than humans.

More than twenty lakh persons  are using this software. I would
like to know that whether it is being used in medical
transcription field.  If so then what will be the future for MT.

Yours Sincerely,

Neetin

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++++ new post - same topic ++++

From: pallavi vankhede < This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >
Subject: about voice recognision software

Respected Sir

I myself working as MT in Pune. I would like to know about the
software which was introduced earlier by America On Line named
Point and Speak software. It has a speed more than a 160 wpm.
There are more than 20 lakhs members of AOL. As I read by the
article, there will not be need for any kind of transcription
after 2 or 3 years. Is it true?

Give me the details regarding this software. I also wanted to
know about MNCs setting up in Pune specially Heartland.

Thanking you,

Sincerely,

Pallavi Vankhede

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++++ new post - different topic ++++

From: Rachel Devanesan < This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >
To: < This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >
Sent: Saturday, April 07, 2001 9:42 AM
Subject: request..

Hi!

I have been a regular reader of the newsletters and also would
like to participate in all its future endeavors.

Well, at this juncture, I would like to know, if you can
recommend any Coding & Billing sites, which can give me a
thorough insight in to the business.

Regards and best wishes,

Rachel.
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++++ new post - same topic ++++

From: Christopher Samuel < This e-mail address is being protected from spam bots, you need JavaScript enabled to view it >
Subject: Re: MTIndia Digest #066

Hello Sir!

I am christopher from Madras.

I am basically a Medical record coder with the knowledge of
ICD-10, ICD-9-cm and CPT-2000 worked for Apollo Hospital, Madras.
Can any one tell me about the billing office who are doing
medical coding. Awaiting for your reply

Thanks.

Christopher

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