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MT India Digest
Moderated Discussion List
"Effective MT Forum"
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Published by:
MT India www.MTIndia.org Moderated by:
Amit Chatterjee,SM
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Aug 11, 2000 Digest #044
.................................................. .....IN THIS DIGEST.....
===========CONTINUING==============
-=Community=- ~Saagarika Haran
"More transparency and professionalism needed!!" ~Jayanti
"where and how does building trust begin" -=STAT Jobs=- ~Sangeeta Chhabra
"distance or location is not a limiting factor for providing
instant transcriptions" ===========BILLBOARD============== -=Network Security=-
~Sciv Bram ===========GEEK TIPS============== -=Outlook Worm=-
~Alok Tuladhar -=Network Security=-
~Vishal Bindra ================CONTINUING======================= From: Saagarika Haran <
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Subject: More transparency and professionalism needed!! Hi MTIDers! I have been regularly reading MTIndia for some time
now. It is very interesting to note the various topics
that come up for discussion and I find a lot of useful
information - some of the people in the business share
with others. However, there are several disturbing trends that come
to the fore (this comes from my close association and
observation of the Mt industry) both as a consultant
and often as an objective bystander, as well. I am alternately appalled and pained to see the way we
conduct business in India and more so in this virgin
industry (in India at least)- MT. Most people who have
a bare knowledge of medical transcription or how it
works, set up shop, only to take several hundreds for
a ride, with the following false promises: 1. A three month( or even lesser duration) training
course, with assurances that they turn out excellent
medical transcriptionists who are ready for online
work. 2. Employers' assurance of 100% placement, immediately. 3. Consultancy services at an astronomical figure, for
"specialized information", nay "technical know-how"
with assurance to their clients that this is the best
the industry in India has to offer, but actually
parting with very little. The outcome of availing of the above offers, in each
case is : 1.You ( as the person setting up a company) are left
with an untrained bunch of so-called "medical
transcriptionists" who are certainly not ready for
accurate transcription.You will be spending as many
man-hours correcting their work as you did "training"
them! Believe me, I have assisted in such damage
control! 2.You (as a candidate) are without any job offer/job
and often find yourself minus a cool Rs.15000 -
Rs.20000/-(or even more).Often you will find
that the "training institute" has folded up, with the
sudden realization dawning on you that you have been
led up the garden path! 3.You (as a promoter of a company) find your balance
sheet showing consultancy fees of a few lakhs for
setting up an MT unit but find that you are not the
wiser about the business because the bogus consultant
has made sure that very little by way of anything has
actually passed on to you! My sincere advice to every aspiring, genuine, candidates
and honest businessman wishing to make a foray into
the MT line, is to first make sure you have everything
in writing - A proper job offer with all terms spelt
out. Please, please don't part with your money on empty
promises. Research your "employer" as well as you can. For prospective MT companies - Make sure your
consultant really knows quite a bit of medicine, ( I
have found consultants blithely stating they don't
know medical words and it is not really their business
- I assure you it is very much their business!). In the
US only people with excellent medical transcription
skills themselves, set up training institutes/businesses.
Almost every one of my US contacts in the line assures
me that the training course has to be a minimum 4-6
month course ( varying slightly, only depending on
individual learning skills and abilities). Please don't let
anybody con you into believing they are able to train
you better than their US counterparts in just 3 months!
I have seen any number of "trained transcriptionists"
doing a miserable job of transcription. While there is such a bright future for medical
transcription in India - there are enough number of
American doctors pleased with the work done by good
Indian MTs, and a tremendous willingness on their
part to join hands with us and to make this a great
"joint venture". Let those among us who are in this for genuine
business build-up and employment opportunities, weed
out the many bad elements and grasp the American hand
of business opportunity for building on this wonderful
software enabled business sector. With America only
improving its healthcare system and with its avowed
intent of bringing in more of its underprivileged
sections under the healthcare umbrella, we have to
only organize ourselves and work in a thoroughly
honest, sincere,and efficient manner to ensure that we
have the lion's share of this giant "pie". In fact we
have everything going for us - a large English
speaking population, a desire to improve our lives by
taking up jobs,(especially the increasingly educated
female populace - predominant in the US in the MT
line) and a government that has already opened up to
the global economy. It would be a pity to lose out on this wonderful
opportunity. Do I have like minded people out there,
listening? Saagarika Haran Comment?
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++++ new post - same topic ++++ From: "Jayanti" <
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Subject : Re: The Social Life of Information Akash Shah wrote in MTID #42: >>Prospective subscribers used their own judgment<< I think the right verb here is "building," rather than "selling."
But that is minor carping. A more important point, I believe, is
where and how does building trust begin? And, let's analyze
and try to understand the true role of those testimonials,
guarantees, and other trust-building elements. Trust building must be a basic element in the sales presentation.
It has to start there. And in some cases, where you sell a truly
big-tag item, it may be the only chance you will have to win the
prospect's trust, because the customer may never return to buy
another RV or yacht, and certainly will not buy another soon again. As I see it, we are all in a service business: Whatever we sell,
the customer buys it for what it will DO for him or her, even when
that is more subliminal than conscious a motive. The first element
of the sales appeal must be to promise what the customer really
wants, whether it is a sense of security, the envy of friends and
relatives, a ego-stroking sense of achievement, or other payoff,
the reward that will result from buying whatever it is that you
offer. The presentation stands on the accuracy with which you
estimate and promise what the customer really wants. The second element is to prove that you can and will -- that is,
the purchase will --produce and deliver that promised end-result.
That is "proved" through logic, testimonials, certifications,
guarantees, and whatever other tools you can use that will serve
as convincing evidence of your truthfulness and integrity. It's promise and proof that are the foundation and begin the
process of building trust. But those are the elements of selling,
in any case:)! Cheers! Jayanti Comment?
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++++ new post - different topic ++++ From: Sangeeta Chhabra<
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Subject: Julianne Weight's comments Julianne Weight stated as follows: - It depends on scheduling. Cindy's talking about clinic work, and
clinics generally aren't open all night, like hospitals. When I was
operations manager for hospital accounts, I leveraged
transcriptionists working across the time zones and different
hours to meet TAT.<< Thanks! We all appear to be agreeing on one thing when you talk of
transcriptionists working across different time zones. That is,
distance or location is not a limiting factor for providing instant
transcriptions. >>In my experience, transcription coming from India had to wait for
US editors to get up and proof it, anyway, nullifying the time zone
advantage.<< It depends on which transcription service you relied upon while
getting your transcriptions. Good and mediocre transcriptionists
can exist anywhere. If you were availing the services of a start
up, lacking the necessary experience, it can happen. It would be interesting to know that General Motors of USA have set
up a call center in Gurgaon, Haryana, India, where they have
employed 1000 graduates who attend to calls from US credit card
customers. The American customers call a toll free number in US
and their calls are automatically diverted to GM's facility in
Gurgaon, where these are answered by an educated Indian graduate.
These graduates have no difficulty in either understanding the
American accent or replying to the American customers. If they can
instantly understand and reply, I see no reason why they would find
it difficult to understand the dictation's where they can even
replay the files, if they are well trained in medical terminology. Problem is that there are quite a few enterprises in India that are
trying to jump in to the band wagon of medical transcription
whether they are having trained manpower and necessary resources
or not. So, if you land up with a company which is not manned by
the right persons, certainly you can face problems of delay and
poor quality. Sangeeta Chhabra
DataPro
Providing Connectivity to Transcription Companies Comment?
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================= BILLBOARD =================== >From :Sciv Bram <
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Subject : Internet Security Hi, We are setting up the production department in our company.
Can anyone tell me what are the security measures I have to install
in my network. We are connected to the internet through a Leased
line and we are aiming at the current on line based work. Thanks in advance.
Sciv Bram Comment?
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=================GEEK TIPS================================= From: Alok Tuladhar <
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Subject : Another Outlook Worm Does The Rounds Hi MTIDers! Anti-virus companies are warning of another virus variant that is
spreading across the Internet and infecting -- and being spread
by -- users of Microsoft's Internet Explorer and Outlook e-mail
software.Computer Associates International (CA) warned of the
"moderate risk" Wscript/Kak.B worm, a variant of the widely-spread
"Kak.A" worm that hides in the HTML of an e-mail. CA said Kak.B
targets Microsoft Outlook and Outlook Express, and comes alive when
the user reads an infected e-mail message. The virus attaches
itself as the signature to any outgoing e-mail, thus spreading
across the Internet. http://www.computeruser.com/news/00/07/29/news7.html Regards, Alok Siddhi Tuladhar
Senior Executive Officer, Unlimited Software Network Pvt Ltd
Khichapokhari, PO Box 956, Little Home Supermarket Building,
Kathmandu Comment?
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++++ new post - different topic ++++ From: Vishal Bindra <
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Subject: Are You Secured ??? Dear MTIDers, How to protect your system if you're firing a network
administrator: -Change everyone's passwords so he/she can't use them to break into
the system.
-Verify that your backups are where they should be; make sure the
information has been saved correctly and the tape is functioning
properly.
-Do a new backup.
-Lock down every system that person had access to on the day of
termination.
-Have a new network administrator ready to step into the open
position immediately.
-Go up on the system and check user names and passwords, looking
for anything unusual.
-Make sure every logon has a password for it.
-Lock down all the inside doors, such as the file servers,
application servers and mail servers.
-Look for backdoors on the system
-Make sure there aren't any known vulnerabilities that haven't been
patched - the administrator could have left
those holes behind so he could get back in.
-Strengthen your intrusion-detection system.
-Set a trip wire - software that alerts the administrator to system
anomalies, such as the size of a file changing. Regards, Vishal Bindra Comment?
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